Frequently Asked Questions


Can I view my item before purchasing?

Yes, we have all the designs from the site and more. We are open from 9am to 6pm Monday to Friday. We are based in the centre of Hatton Garden. Call us on 0207 242 7143 to arrange a private appointment or by e-mailing [email protected]

How can I pay?
We take all major credit cards including American Express. You can also pay by cheque, PayPal or bank transfer.

Can I order over the phone?
Yes, we can take credit card payments on the phone, deposits or full payment. Feel free to call us on 0207 242 7143 if you need any further information or e-mail on [email protected]

How do I find out my ring size?
We can send you out a complimentary ringsizer. If you can get an existing ring from the finger of the eventual wearer of the ring that would be great, we can measure and get pretty accurate reading. If you have no idea then we can make it in a stock size (M,N average size). Either way if the ring needs re-sizing after, it is free of charge contact us.

Do you provide an insurance valuation certificate with your products?
Yes, every item will be accompanied by a complimentary certificate of valuation for Insurance purposes.

How is my jewellery packaged?
Every piece of jewellery is supplied in a wooden presentation box, together with your Invoice and jewellery valuation.

Can I return my item for a refund?
If she doesn’t like the design you choose, you can exchange it for anything else in the range or we can make whatever we need to.  If she says no, then sure we can give you a refund (happy to say it hasn’t happened yet).

Budget
How much you decide to spend on your engagement ring is an entirely personal decision. What is more important is getting the best value for your budget. By buying direct from Carriage Jewellery, you can be sure that you are getting the best prices direct from the manufacturer, with substantial savings off high street prices.

Any other questions?
If you have any questions we have not answered here please do not hesitate to contact us on 0207 242-7143 or at [email protected]